Initiative #7

Virtual ITSD agent for clients

Listed in the registry Ideation Original language : English

About the initiative

Description of the initiative

The next phase for ITSD involves deploying a client-facing chatbot. This virtual assistant will allow DFO employees to interact directly with a virtual technician who can guide them to the appropriate IT services on the portal, provide links to FAQs, and offer 24/7 support for simple issues. This will enable our technical staff to focus on more complex tasks that require their expertise.

AI family

Interaction and Engagement

AI sub-category: Conversational AI and Virtual Assistants
AI capability: AI Model Deployment, Testing, and Collaboration Platforms

Similar initiatives

Same AI sub-category (Conversational AI and Virtual Assistants): they could share a solution.

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See all 17 initiatives in this sub-category

Lifecycle

Ideation

Stage status : In progress

May 25, 2025
Assessment

Stage status : Upcoming
Approved

Stage status : Upcoming
Development

Stage status : Upcoming
Pilot

Stage status : Upcoming
Production

Stage status : Upcoming
Archived

Stage status : Upcoming

Schedule for this initiative

Completed
In progress
Planned
Not applicable
Today

2025 May Jun Jul Aug Sep Oct Nov Dec 2026 Jan Feb Mar Apr May Jun Jul Aug Sep Oct

A similar need?

Nobody has come forward yet. If your team faces the same problem, say so: it helps bring initiatives together and share a solution.

Contacts

Requester: Ringuette, Yanick
Sector contact: Miousse, Gaétan; Ringuette, Yanick; Luc Léger; Dahlia Migahed
Subject matter expert: Miousse, Gaétan
Approver (DG): Boicey, Tracey

Data and tools

Sector: Chief Digital Officer
Region: Quebec
Submitted on: May 25, 2025

Government priorities and declaration

Prime Minister's mandate commitment: Spending less on government operations so that Canadians can invest more in the people and businesses that will build the strongest economy in the G7.